How well do you know your customers and their needs? And, how well do you meet those needs? The only way to accurately pinpoint the most important expectations of your clients and how you are performing against them is to hear it directly from them. On today's episode, we talk about interviewing current, prospective and lost clients.
We welcome back Julie Poulos, Kacey Keegan, and Jimmy Merritello with Red Caffeine Marketing+Technology for our MakingChips Marketing Series. They share some valuable information about surveying your clients to help you better understand the collective voice of your customers. In manufacturing news, we'll discuss the current state of the manufacturing economy and efforts to restore U.S. manufacturing to its former glory.
Episode Outline:
[01:11] - DMG Mori
[03:39] - Manufacturing News
[06:16] - MachineMetrics
[07:35] - Welcome Back Julie
[12:40] - Feedback Loop
[15:00] - Great Success Stories
[18:09] - It All Starts with a List
[20:12] - Buying Trigger
[23:00] - Pain Point
[26:12] - Surveys
[28:59] - Buyer’s Persona
Mentioned in this Episode:
DMG MORI - Innovation Days
Manufacturing News
Machine Metrics - 10% Off
Red Caffeine Marketing + Technology
Julie Poulos | LinkedIn
Kacey Keegan | LinkedIn
Jimmy Merritello | LinkedIn
Survey Monkey
Red Caffeine Keystakeholder Interviews Question Set Template | PDF Download
We Want to Hear From YOU, The Metalworking Nation:
• Jim@makingchips.com
• Jason@makingchips.com
• Ryan@makingchips.com
Telephone: (312) 725-0245
Hello Metalworking Nation! Today we welcome Eric Fogg, Co-Founder and Partner of MachineMetrics, to the MakingChips Podcast. Eric started as a CNC machinist and identified an area in the throughput process that he believes can significantly help increase spindle uptime through a machine monitoring system called "MachineMetrics". MachineMetrics is a cloud solution that improves transparency and production efficiency for manufacturing facilities by automatically collecting, analyzing, and visualizing data from people, parts, and machines. Eric tells his story and shares the benefits of the system. He’s traveled all the way from Boston, Massachusetts to join us today and we are thrilled to have him in our studio.
Episode Outline:
[01:45] - Birthday and Books
[03:30] - Manufacturing News
[08:25] - DMG MORI - Innovation Days
[10:18] - Introducing Eric Fogg
[10:42] - The “A-ha” Moment
[14:10] - Machine Metrics
[17:35] - Providing Useful Data
[19:16] - Success Stories
[22:00] - Building the Dashboard
[26:04] - Focus on Production
[30:15] - Empowering the Employee
[34:49] - Customer Benefits
[36:20] - The Right Shop
[38:30] - Customer Success Managers
[40:25] - Tracking Utilization
[42:57] - Money Back Guarantee
[45:28] - Marketing Series w/ Red Caffeine
[46:10] - Make & Elevate | MakingChips TV
Mentioned in this Episode:
Manufacturing News
DMG MORI - Innovation Days
Machine Metrics
10% Off MachineMetrics
MakingChips TV
Eric Fogg | LinkedIn
We Want to Hear From YOU, The Metalworking Nation:
• Jim@makingchips.com
• Jason@makingchips.com
• Ryan@makingchips.com
Telephone: (312) 725-0245
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Hello Metalworking Nation! We are back in Burr Ridge, IL -- headquarters of the Tuthill Corporation for Part 2 of our interview with CEO Tom Carmazzi.
"It's the foundation of our success and it's something we require of each other no matter what our role or what day it happens to be." -Tuthill (Four Sticks)
Tom shares with us his lessons on leadership - the foundation of Tuthill's success. We'll hear about the "Four Sticks", a favorite symbol of the company, and Tom tells the story of Tuthill's "Wake the World" campaign.
Episode Outline:
[01:23] - You Have to Make Your Stand
[04:13] - “We’ll Never Stop”
[06:40] - From Values to Behaviors
[08:15] - The Four Sticks
[11:33] - Wake the World
[12:56] - Team Rubicon
[16:22] - Show Your Heart
[19:30] - Conclusion of Episode
Mentioned in this Episode:
The "Four Sticks"
Wake The World
Team Rubicon
Workshops for Warriors
Leadership and Self Deception Book by Arbinger Institute
Tom Carmazzi | LinkedIn
We Want to Hear From YOU, The Metalworking Nation:
• Jim@makingchips.com
• Jason@makingchips.com
• Ryan@makingchips.com
Telephone: (312) 725-0245
Hello Metalworking Nation! We are coming to you from Burr Ridge, IL -- headquarters of the Tuthill Corporation where we welcome CEO Tom Carmazzi to the MakingChips Podcast. Tuthill Corporation, established in 1892, has been manufacturing pumps, meters, vacuum systems, and blowers for use in a variety of foundational markets including agriculture, construction, chemical, water & waste water, energy & power, and medical.
On Part 1 of this two part interview, Tom shares some leadership principles that Tuthill uses to facilitate an environment where individuals are both motivated and effective. Tom takes us through Tuthill's cultural journey starting from their early days in brick manufacturing all the way to today, where they continue their journey to become a Conscious Company. In manufacturing news, we talk about U.S. Manufacturing's continued growth.
Episode Outline:
[02:00] - Manufacturing News
[03:41] - Patricia Miller at the White House
[05:15] - Welcome Tom
[07:00] - From Horses to Pumps
[09:15] - Shrink to Grow
[12:36] - The Human Heart
[14:00] - Conscious Company
[17:00] - Aware & Awake
[20:24] - It Starts With Me
[22:00] - Seeing the Value
[23:45] - Conclusion of Episode
Mentioned in this Episode:
Manufacturing News
Patricia Miller at the White House
Tuthill Corporation
Tom Carmazzi | LinkedIn
We Want to Hear From YOU, The Metalworking Nation:
• Jim@makingchips.com
• Jason@makingchips.com
• Ryan@makingchips.com
Telephone: (312) 725-0245
Hello, Metalworking Nation! We are excited to team up with Julie Poulos and Red Caffeine Marketing to bring you an exclusive MakingChips Marketing episode.
On today's show, we welcome two guests from Red Caffeine; Kacey Keegan and Dan Mantilla. Kacey- Content Writer & Strategist, shares her knowledge on Image and Brand Messaging. Dan - Digital Strategist, takes us through Digital Competitive Analysis and highlights what you can do to identify keyword opportunities in your company.
In Manufacturing News, we talk about Mars Candy's plans to reinvestment $70 million in U.S. manufacturing.
Episode Outline:
[02:25] - Manufacturing News
[05:50] - Jim Carr’s Business Succession
[07:10] - Marketing Mistress
[12:41] - Getting started with competitive analysis
[19:00] - Service and Industry Matrix
[21:37] - Digital Competitive Analysis
[25:10] - Direct Competition
Mentioned in this Episode:
Manufacturing News
Red Caffeine Marketing + Technology
Julie Poulos | LinkedIn
Kacey Keegan | LinkedIn
Dan Mantilla | LinkedIn
We Want to Hear From YOU, The Metalworking Nation:
• Jim@makingchips.com
• Jason@makingchips.com
• Ryan@makingchips.com
Telephone: (312) 725-0245
Hello, Metalworking Nation! Today is an exciting day in the history of MakingChips as we release the highly anticipated Episode 100! We are coming to you live from the Technology & Manufacturing Association in Chicago, IL where we have assembled a panel of some of the most progressive manufacturing leaders in the Chicagoland area.
With us today we have return VIP guest, Brian Panek -- Vice President of Panek Precision, Jess Giudici -- Talent and Culture Manager at Smalley Steel Ring Company, Bill Downey -- President at Hi-Grade Welding & Manufacturing, and Tom Simeone -- President of Manor Tool.
On today's episode, we will be discussing one of the most challenging topics that people are talking about right now -- workforce development, training, and hiring. Our panel offers their insight into the issue as they discuss solutions they are implementing in their own business.
Episode Outline:
[02:20] - MakingChips TV
[05:30] - Introduction of our Panel Guests
[09:15] - One Word for Workforce Development
[10:08] - “Challenging”
[16:42] - Finding the Next Manufacturing Leaders
[24:15] - Providing Opportunity within the Organization
[26:00] - Millennials vs Baby Boomers
[33:33] - Culture Means a Lot
[40:48] - A Bidding War
[47:08] - Robots in the Shop
[51:30] - Resume on your Desk
[57:25] - Reaching Other Demographics
[60:45] - Success Stories
[66:25] - Conclusion of Episode
Mentioned in this Episode:
Brian Panek | LinkedIn
Panek Precision
Jess Giudici | LinkedIn
Smalley Steel Ring Company
Bill Downey | LinkedIn
Hi-Grade Welding & Manufacturing
Tom Simeone | LinkedIn
Manor Tool: Metal Stamping Company | Custom Metal Stamping
MakingChips Episode 11
East Leyden High School
We Want to Hear From YOU, The Metalworking Nation:
• Jim@makingchips.com
• Jason@makingchips.com
• Ryan@makingchips.com
Telephone: (312) 725-0245
Hello Metalworking Nation! After a short break, we are so excited to be back in the MakingChips studio. On today’s episode we’ll discuss the importance of creating routine processes in order to take you and your business to the next level.
“Anyone that’s a manufacturing leader knows… When you own a business that consumes you 24/7 .. you’re dreaming about it, you’re thinking about it when you go to sleep .. it’s just the way that it is.” – Jason Zenger
Later on in the episode we’ll discuss balancing your work life with your personal life, and what steps you can take to make sure the two don’t conflict. In manufacturing news, we talk about “Trumpenomics” and why we should re-evaluate the cost of domestic vs. offshore production. We’ll also discuss starting meetings on a high note, news with Carr Machine & Tool, and a certain German food that Jason specializes in making.
Episode Structure:
[02:42] – Manufacturing News
[10:02] – News at Carr Machine
[15:05] – Creating Routine Processes
[18:35] – Starting with Something Positive
[21:40] – Scorecards and KPI’s
[23:20] – Rocks and Tasks
[25:50] – Finding Balance with a Leadership Team
[29:50] – Worklife Balance
[34:34] – Conclusion of Episode
Mentioned in this Episode:
Manufacturing News
We Want to Hear From YOU, The Metalworking Nation:
• Jim@makingchips.com
• Jason@makingchips.com
• Ryan@makingchips.com
Telephone: (312) 725-0245
Hello Metalworking Nation! Today we are excited to bring you another story that we hope will equip and inspire the younger generation of manufacturing leaders. Flying all the way in from Washington State, we are joined by Paul Van Metre, Co-Founder and VP Marketing of Adion Systems, an ERP-based software solutions company.
Paul shares with us his success story of co-founding a machine shop with his friends right out of college. With little money at first, they were able to grow the business to an $11 million dollar company during the tech boom of the late 90's, by being ahead of the curve and utilizing several key processes including lean manufacturing and SEO. Eventually this led to the development of a web based and completely comprehensive ERP system that would take Paul and the company in a different direction.
Earlier on in the episode we'll get to hear Jim and Jason's debate on authentic Chicago Deep Dish, and in manufacturing news, we'll discuss Rhode Island's Governor calling for new focus on manufacturing jobs.
Episode Structure:
[01:12] - Chuck Rigali with Alro Steel
[03:12] - Manufacturing News
[08:18] - Welcome Paul Van Metre
[10:40] - Vehicle Research Institute
[14:06] - Starting a Machine Shop
[17:55] - Writing the First Paychecks
[19:32] - Kaizen Newspapers
[23:05] - Free Food and Other Perks
[24:31] - Fully Digital Operation
[26:53] - Moving Away From Old Processes
[28:15] - Developing Software
[30:23] - Starting a New Company
[32:40] - Knowing Where We Came From
[34:30] - Conclusion of Episode
Mentioned in this Episode:
Manufacturing News
Paul Van Metre | LinkedIn
We Want to Hear From YOU, The Metalworking Nation:
• Jim@makingchips.com
• Jason@makingchips.com
• Ryan@makingchips.com
Telephone: (312) 725-0245
"The way we run a business today is completely different than how my dad would run his business.” - Jim Carr
Hello Metalworking Nation! We are excited to share our collaborative wisdom with you today about a topic that we believe is one of the most important things for your company to define -- Core Values. In previous episodes, we have discussed why core values are important, as well as some strategies that can help you set your company's core values. Today, Jim takes us through the creation of Carr Machine's 10 core values while Jason critiques him, and makes suggestions on how to narrow them down. In manufacturing news, we talk about Ford's announcement to cancel a $1.6-billion plant in Mexico and to invest $700 million in metro Detroit's Flat Rock Assembly plant.
Episode Structure:
[02:22] - Manufacturing News
[06:20] - “Fake News”
[08:20] - Creating Carr Machine’s Core Values
[14:10] - The “Aha” Moment
[16:02] - Communicate
[19:25] - The Band
[22:10] - Feel Good
[25:30] - Jason’s Critique
[27:47] - First Class
[31:15] - The Ticket To Doing Business
[34:46] - Conclusion of Episode
Mentioned in this Episode:
Manufacturing News
MC046: What Makes Fusion OEM Unique
MC58: "Life is Great!" - Developing Your Core Values
We Want to Hear From YOU, The Metalworking Nation:
• Jim@makingchips.com
• Jason@makingchips.com
• Ryan@makingchips.com
Telephone: (312) 725-0245
"My first clue that we need to do something different is when I hear that we’ve done it this way for 20 years.” - Jeff Rizzie
Hello Metalworking Nation! We are glad to have you back for another episode of MakingChips. We have an exciting episode in store for you today as we welcome back Jeff Rizzie, Sr. Manager of Business Development at Sandvik Coromant. Jeff is a veteran in the manufacturing industry. Starting in the early 80s’ as a machinist and working through various roles on the shop floor, he segued into various technical and strategic leadership roles for the major players – Sandvik Coromant, Mazak and Emerson Electric. Jeff joints us for a robust conversation about the future of manufacturing, as he introduces Sandvik's new open platform, The CoroPlus. We also get a chance to talk with Chuck Rigali of Alro Steel, as he stops by our MakingChips Studio.
Other topics of discussion in this episode include our future trip to Sacramento, what manufacturers do with their data, the different ways we consume information, and what a state's favorite car says about who they vote for. In Manufacturing News, Jim and Jason share two different articles about GM, which leads to a discussion on the state of the media.
Episode Structure:
[01:10] - Chuck Rigali of Alro Steel
[05:45] - Approaching 100 Episodes
[07:00] - Manufacturing News (Jim)
[11:06] - Manufacturing News (Jason)
[14:20] - Newspaper & Coffee
[16:43] - Sacramento Interview
[17:40] - Welcome Back Jeff Rizzie
[21:20] - Jeff’s Role at Sandvik
[24:06] - Introducing “CoroPlus”
[26:55] - CoroPlus Tool Guide
[29:00] - Adveon
[31:50] - Gathering Additional Data
[34:25] - CoroBore Plus
[35:50] - Promos 3+
[36:30] - Advanced Machining Analytics
[39:11] - Doing Something with Data
[42:15] - Conclusion of Episode
Mentioned in this Episode:
Alro Steel
Chuck Rigali | LinkedIn
Manufacturing News (Jim)
Manufacturing News (Jason)
Titan Gilroy
MC074: How Digitization Will Affect Manufacturing with Jeff Rizzie
"Robust"
Jeff Rizzie | LinkedIn
Sandvik Coromant
CoroPlus®
We Want to Hear From You, The Metalworking Nation:
• Jim@makingchips.com
• Jason@makingchips.com
• Ryan@makingchips.com
Telephone: (312) 725-0245
Hello Metalworking Nation! On today's episode of MakingChips, we reunite with two time guest and longtime fan of the show, Julie Poulos, Vice President of Red Caffeine Marketing. Julie, better known as Vice Princess, Mistress of Marketing and/or Social Butterfly, loves sharing her passion for marketing + technology with anyone who is looking to move the needle in their business. Today she'll be sharing some of her marketing knowledge about developing a strategic plan for your company, starting with establishing a client profile.
Topics on today's episode include evaluating your strengths and weaknesses, analyzing new opportunities, understanding pain points, setting realistic goals, and telling your company story. In manufacturing news we'll talk about the jump in manufacturing and how it compares to the heath of the economy. New Year, New Goals ... It all starts here.
Episode Structure:
[04:00] - Manufacturing News
[05:20] - Business at ZENGER’S
[06:45] - Exciting News at MakingChips
[09:30] - Welcome Julie Poulos
[15:50] - Take a Step Back
[18:20] - New Year New Goals
[21:55] - Self Examination
[24:30] - Realistic Opportunity
[27:17] - Business Strategic Goals
[29:00] - Pain Points
[32:45] - Big Fish, Mid-sized, and Guppies
[35:15] - Exporting Data
[38:12] - How Are You Telling Your Story?
Mentioned in this Episode:
Manufacturing News
Julie Poulos | LinkedIn
Red Caffeine Marketing + Technology
Client Profile Template
We Want to Hear From You, The Metalworking Nation:
• jim@makingchips.com
• jason@makingchips.com
• ryan@makingchips.com
Telephone: (312) 725-0245
Hello Metalworking Nation! We are thrilled and excited to be back on this brand new year as we get back into the swing of it. On this episode of MakingChips, we’ll equip and inspire you with the skills to bring your partnerships closer together when dealing with OEM’s.
Jim shares some takeaways from the DMDII’s “Smart Manufacturing” round table discussion. We’ll be talking about what steps you can take to help your business thrive; including integrating your supply chain, networking, and collaborating with clients. In manufacturing news, we’ll discuss Stanley Black & Decker’s decision to move manufacturing back to the U.S. after Trump's 'border tax’ threat.
Episode Structure:
[01:15] - Alro Steel
[03:20] - Manufacturing News
[07:18] - "Thrive or Die"
[09:35] - Panel Discussion
[11:00] - Client Collaboration and Cost Cutting
[14:46] - Innovative Process Development
[17:12] - Navigate Market Fluctuation
[19:10] - Networking
[21:00] - Business Succession
[24:43] - Working Smart & Hard
[26:35] - Establishing Core Values
[29:00] - We Want To Hear From You
Mentioned in this Episode:
Alro Steel | American Metal Supplier
Manufacturing News
DMDII: Digital Manufacturing And Design Innovation Institute
MC008: Grow or Die
We Want to Hear From You, The Metalworking Nation:
• jim@makingchips.com
• jason@makingchips.com
• ryan@makingchips.com
Telephone: (312) 725-0245